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Account · 01
Why does Matbet88 ask me to verify my identity?
Operators verify identity to confirm age, stop duplicate or stolen accounts and meet anti-money-laundering duties. A request does not mean you have done anything wrong.
Checks are often triggered by a first withdrawal, a change of bank details or a large transaction, though some operators ask at sign-up.
Account · 02
Documents commonly asked for
The exact list depends on the operator and your personal account history, so follow the request shown in your personal account.
| Purpose | Example documents |
|---|---|
| Proof of identity | MyKad (IC) front and back, or passport photo page |
| Proof of address | Recent utility bill or bank statement showing your address |
| Proof of payment method | Bank statement or e-wallet screenshot showing your name |
| Selfie check | Photo of you holding your ID, if requested |
Account · 03
Taking clear photos
Blurry or cropped images are the usual reason documents are sent back.
- Photograph in daylight without flash glare
- Show all four corners of the document
- Keep text readable when zoomed in
- Use the file types and size limits the upload page lists
- Cover only what the operator says you may hide, such as unrelated statement lines
Account · 04
Uploading safely
Send documents only through the verification area inside your Matbet88 account. Do not email copies to addresses you found elsewhere or hand them to someone in a chat group offering to "speed up" approval.
Account · 05
After you submit
Review time varies, and the account area normally shows a status such as pending, approved or more information needed. If a document is rejected, the message should explain why, so fix that point before resubmitting.
Account · 06
Verification step by step
If you plan to withdraw soon, completing verification before your first withdrawal request avoids waiting at the moment you most want the money. The usual sequence looks like this.
- Open the verification or profile area in your signed-in account.
- Read exactly which documents are requested and in what format.
- Prepare your MyKad or passport, plus any address or payment proof listed.
- Photograph or scan each document following the upload guidance.
- Upload through the account area and note the date you submitted.
- Take time to check the status and respond promptly to any request for more information.
Account · 07
Common reasons documents are rejected
Take time to read the rejection message closely; it usually points to one of the issues below. Fixing the exact point raised is quicker than re-uploading everything.
If your name has changed since your documents were issued, or your address proof is in a family member's name, explain this to support before uploading so they can tell you what they will accept instead.
| Reason | How to fix it |
|---|---|
| Image blurred, or glare covers the text | Retake in daylight with the document flat on a dark surface and no flash |
| Corners cut off | Step back so the whole document fits with a margin around it |
| Address proof too old | Use a recent bill or statement within the period stated in the request |
| Name differs from the account | Ask support how to correct the registered name rather than opening a new account |
| Payment proof lacks your name | Use a statement or app screen showing your name and the account together |
| Document expired | Upload a current IC or passport |
Questions
Frequently asked questions
Can I verify using a document in another person's name?
No. Documents must match the account holder. Payment methods in someone else's name are also commonly refused.
Is it safe to send a copy of my IC?
It is reasonable through the operator's own secure upload area. Avoid sending it by open chat, social media or unverified email.
Do I need to verify again later?
Possibly. Operators may ask for updated documents if your details change or an existing document expires.
What if my name on Matbet88 does not match my IC exactly?
Small differences, such as a missing "bin" or "binti" or a different word order, can still stop approval. Get in touch with support, explain the difference and ask how to correct the registered name rather than opening a new account.
Can I hide parts of my bank statement?
Often you may cover transaction lines unrelated to the request, but your name, the account number and any lines the request mentions must stay visible. Follow the upload guidance in your own account, and ask support if you are unsure.
Next step
Use the official address from a saved bookmark whenever you sign in or register.
Withdrawal Guide